Car will not start
It will not start, and you do not know why
You do not have to diagnose it before you call. A dead battery is the most common reason a car will not start, but it is not the only one, and telling them apart at the roadside is part of what we do. We come out, work out what is actually wrong, and are straight with you about whether we can fix it.
What happens when we arrive
We read the symptom
Silence, a single click, rapid clicking, or a strong crank that never catches all point at different faults. What the car does when you turn the key is the first real clue.
We test what we can test
Battery, terminals, connections, and charging output. Most no start calls end here, because most of them genuinely are the battery.
When this is the call to make
Any one of these is enough of a reason to pick up the phone. You do not need to be sure.
- Turning the key does nothing at all
- You hear one loud click and then silence
- You hear rapid clicking
Straight answers
What if it turns out not to be the battery?
Then we tell you that, and we explain what the symptom points at. We would rather send you to the right place than take money for a battery that was never going to help.
Rapid clicking, is that the battery or the starter?
Rapid clicking usually means there is some power but not enough current to turn the engine, which most often points at the battery or a bad connection. A single heavy click is more often the starter. Neither is a certainty from the sound alone, which is why we test rather than guess.
Not just a jump pack and a wrench
Hybrid and EV 12V
The small 12V battery in a hybrid or electric car still strands it when it dies, and most roadside outfits will not touch one. We will. The traction pack is a workshop job and we say so.
Start stop and AGM registration
Newer vehicles need the replacement battery registered to the management system. Skip it and the car keeps charging to the old battery's profile, which shortens the life of the new one.
Memory saver on every swap
Radio presets, the clock, and stored settings survive the battery coming out. Some vehicles still need a short relearn afterwards, and we tell you before we start.
Get a price in one call
Tell us the ZIP code, what the car is doing, and the year, make, and model. You get the number before anyone is dispatched.
- Your ZIP codeWhere the car is
- What it is doingClick, crank, silence
- Year, make, and modelSo we load the right battery
- AccessStreet, driveway, or garage level
That is the whole dispatch checklist. Have it ready and the call takes a minute.